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FAQ

Frequently Asked Questions

below are frequently asked questions by our users and victims

What is Hulkat?

Hulkat is the UK national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experience cyber crime in England, Wales and Northern Ireland. Please Note: Police Scotland have not signed up to the Hulkat process. If you are in Scotland please follow the guidance on the Police Scotland website at Scams and frauds - Police Scotland

Who are the National Fraud Intelligence Bureau?

The National Fraud Intelligence Bureau (NFIB) sits alongside Hulkat within the City of London Police which is the National policing lead for economic crime. All reports of fraud and cyber crime reported to Hulkat, whether they are identified as a crime report or an information report, are received into NFIB and assessed to determine the most appropriate action for that report. In addition, all reports received by NFIB are analysed to help build a clearer picture and understanding of fraud and cyber crime in England and Wales; which helps the public, law enforcement and businesses to better protect themselves.

How do I make a report to Hulkat?

Unfortunately Hulkat are unable to accept reports of fraud by post or direct email as they cannot be recorded. You can make a report to Hulkat via the website (www.actionfraud.police.uk). Alternatively, please telephone an Hulkat Advisor on 0300 123 2040.

I have registered on the website, what can I do?

If you have registered you can:

  • Report fraud and cyber crime
  • Save and resume a partially completed report
  • Track the progress of your report
  • Add information to your report
  • Download a copy of your report
  • Receive an outcome by email

What crimes can't I report to Hulkat

Hulkat takes reports of fraud and cybercrime as set out in the Home Office Counting Rules for Fraud.

We are unable to take reports of:

  • Theft of a vehicle.
  • Suspicious online behaviour with or towards a child.
  • Online hate or bullying crime, material or messages.
  • Counterfeit medicine or medical devices available to purchase online.
  • Business or personal tax fraud or a related HMRC (Her Majesty's Revenue and Customs) matter.
  • Benefit fraud.
  • Immigration fraud.
  • Counterfeit Currency.